FAQs

Frequently Asked Questions

 

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Wabbive.com account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

 

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / Spam folder or contact us at wabbive@gmail.com

 

WHAT DO YOU MEAN BY GIFTCARDS? HOW DO I EARN IT?

Because you are important to us, we want to know what you think about the products. As an added value, every time you buy and rate the products you earn points. We keep trace of those points and once your points reach the required level, we will send you a Gift Card with a special code in it.
Be advised that the Gift Card can be used only once. A Gift Card may contain any types of offer.
It is entirely The Wabbive Store’s decision what type of Gift Card will be sent to you.

 

IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?

The Wabbive Store (Wabbive.com) is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products.
So:

  • For some particular products, there are limitations on order. This includes the exclusive products.
  • Your account must have all the necessary details before you can checkout the sample products.
  • Kindly clear all pending payments before checkout.

 

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. You will be informed via email about the shipping of your order(s).

 

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.
NOTE: Orders cannot be cancelled once payment is complete. In this case, you will have to return the order after you get it. All the shipping costs for that order will be deducted from your refund.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within Assam should expect to receive their orders within three (4) to eight (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

 

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee will be displayed while checkout and it is only applicable to selected Products.

For product with free shipping, they are fully paid for and there are no additional charges to deliver the free samples.
Handling fee covers the delivery, material, labour and logistics cost to support the sampling service.

 

HOW DO YOU SHIP MY ORDERS?

To deliver products to you, we partner with third parties to ship products. Some of the major parties we use to deliver products to you are Indian Post, DTDC, DHL and Overnight Express.

 

HOW DO I MAKE PAYMENTS USING INSTAMOJO? HOW DOES IT WORK? IS IT SAFE TO USE INSTAMOJO?

INSTAMOJO is the easiest way to make payments online in India. While checking out your order, you will be asked to pay via INSTAMOJO. Once you insert all the necessities, you will be redirected to your service provider. Upon Payment, you will get an email instantly showing the payment details. IT is advised to keep the email until you receive the order or refund.
Be sure to fill in correct details for fast & hassle-free payment processing. After a successful INSTAMOJO payment, a payment advice will be automatically generated to The Wabbive Store system for your order.

Payment via INSTAMOJO is fast, easy & secure.

 

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept INSTAMOJO payments.

 

CAN I PAY USING Instamojo WITHOUT AN ACCOUNT?

Absolutely Yes! It is commonly misunderstood that an INSTAMOJO account is needed in order to make payments through INSTAMOJO. The truth is you DO NOT need one.
Without an INSTAMOJO account, all you need is any Debit/Credit card stated below that is supported by INSTAMOJO. Generally INSTAMOJO supports all the common debit and credit cards.
By using INSTAMOJO, we can process & deliver your orders to you in a shorter time. INSTAMOJO is the easiest & one of the most secure way to make payment online. No account needed.
For more details, click here to see how INSTAMOJO works for you.

 

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment while checking out.

 

HOW MANY FREE PRODUCTS CAN I REDEEM?

Due to the limited quantity, each member’s account is only entitled to 1 unique free sample, which will only be available through Gift Card.
However it is not guaranteed that every Gift Card will contain a free Product.

 

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at wabbive@gmail.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  • In the event of damaged product(s) received, we will require photo proof of the affected product(s), PAYMENT PROOF and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, Subject To Availability.
  • In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at wabbive@gmail.com
  • In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG PRODUCT/?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product, PAYMENT PROOF and your D.O (Delivery Order) to us at wabbive@gmail.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  • In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
  • In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.
  • In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing; we’ll re-send the correct sample to you at no cost, subject to availability.
  • After that, kindly give us a call at +918135022796 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.

I AM HAVING PROBLEMS ACCESSING PRODUCT STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As The Wabbive Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:
1. Microsoft Edge.
2. Mozilla Firefox.
3. Google Chrome.
4. Opera Browser

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

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